Public Tickets
Anthony
Theme not installingClosed
Hemma - A WordPress theme for Holiday Houses
Updated March 8, 2022 at 8:43am
4
Most recent comment from Elena:Please describe the issue or attach some screenshots.Cheers!
Julie Rosenkilde
LogoClosed
Hemma - A WordPress theme for Holiday Houses
Updated February 27, 2022 at 9:41am
2
Most recent comment from Elena:Hello Julie,
Please refer to this ticket: https://opendept.ticksy.com//ticket/2455437/
Cheers!
Yanko
PreloaderClosed
Hemma - A WordPress theme for Holiday Houses
Updated February 22, 2022 at 11:04am
6
Most recent comment from Elena:No worries
Keith
Google Map embed is brokenClosed
Hemma - A WordPress theme for Holiday Houses
Updated February 20, 2022 at 1:03pm
13
Most recent comment from Elena:You shouldn't edit the code, just go to Appearance -> Customize -> Google Maps, and paste your API key in that field
Sangwoo Joo
Homepage menu does not appears.Closed
Retro Portfolio - One Page Vintage WordPress Theme
Updated February 20, 2022 at 10:10am
3
Most recent comment from darknoid:I had the same. To resolve this, go to Appearance - customize then Header Layout and choose header without menu then save and again choose with menu.
It helps for me.
(EDGE browser).
Julie Rosenkilde
order of food in the food pageClosed
Hemma - A WordPress theme for Holiday Houses
Updated January 24, 2022 at 8:57am
2
Most recent comment from Elena:Hello,Food page should display newer posts first, so you can re-order your posts by changing the post date in WordPressCheers!
Bertrand Sandrez
Les pages de mon site ne se chargent pasClosed
Hemma - A WordPress theme for Holiday Houses
Updated December 9, 2021 at 6:41pm
4
Most recent comment from Elena:Didn't notice you have an old theme version, that issue was fixed with 1.4.12.I'd recommend that you download the latest theme version from ThemeForest and update the theme.Best, P.
sergio
Tamaño de la letra en el móvilClosed
Hemma - A WordPress theme for Holiday Houses
Updated December 8, 2021 at 11:08am
2
Most recent comment from Elena:Hi Sergio,
Question has already been answered here: https://opendept.ticksy.com//ticket/2807204/
Best, E.
tgfa
Page Loading AnimationClosed
Hemma - A WordPress theme for Holiday Houses
Updated December 1, 2021 at 8:46am
2
Most recent comment from Elena:Hi,There is a setting to be enabled in the customizer to show the progress indicator screen during the page load.Go to Appearance -> Customize -> Layout settings, and enable the Preloader option. Mor ...
tgfa
Google Maps: "This page didn't load Google Maps correctly. See the JavaScript console for technical details."Closed
Hemma - A WordPress theme for Holiday Houses
Updated December 1, 2021 at 8:40am
2
Most recent comment from Elena:Hello,If you open the browser console, it will say what the error is:Google Maps JavaScript API error: ApiNotActivatedMapError - https://developers.google.com/maps/documentation/javascript/error-mess ...
OliveTreeMagaliesburg
can i use my booking channesl with this websiteClosed
Hemma - A WordPress theme for Holiday Houses
Updated November 23, 2021 at 8:01am
4
Most recent comment from Elena:No, I am sorry.Best, P.
Elisa
Larghezza logoClosed
Hemma - A WordPress theme for Holiday Houses
Updated November 16, 2021 at 12:01pm
4
Most recent comment from Elena:Nulla
Fenna
Pictures RoomsClosed
Hemma - A WordPress theme for Holiday Houses
Updated August 31, 2021 at 5:35am
2
Most recent comment from Elena:Hi Fenna,You mean like on this page? http://themes.opendept.net/hemma-elegant/room/kungsorn/When you upload an image, on the right side you can set an image size from a dropdown menu. Please provid ...
John Bartholdsson
Block builder missingClosed
Hemma - A WordPress theme for Holiday Houses
Updated August 1, 2021 at 5:24pm
2
Most recent comment from Elena:Hi, please try by installing and activating the classic editor: https://wordpress.org/plugins/classic-editor/Best, P.
Luc
Page Title SizeClosed
Hemma - A WordPress theme for Holiday Houses
Updated June 21, 2021 at 2:59pm
6
Most recent comment from Elena:No worries