Public Tickets
Glinda
need refundClosed
Retro Portfolio - One Page Vintage WordPress Theme
Updated May 24, 2022 at 5:53am
5
Most recent comment from Elena:Sorry to hear that, we hadn't any chance to help!Please visit the refund policy on ThemeForest to see if you are eligible, if so feel free to open a refund request: https://themeforest.net/page ...
gapinto
AggiornamentoClosed
Hemma - A WordPress theme for Holiday Houses
Updated May 14, 2022 at 6:34am
2
Most recent comment from Elena:Ciao,In teoria dovresti essere in grado di scaricare l'ultima versione da ThemeForest senza acquistare alcunché. Saluti, Elena
Julie Rosenkilde
Selected imageClosed
Hemma - A WordPress theme for Holiday Houses
Updated April 24, 2022 at 12:50pm
2
Most recent comment from Elena:Hello Julie,I am not sure to understand, can you please share the URL of your website, or a screenshot?Thanks!
Tijana
Video in Instagram feed is not displayed properlyClosed
Hemma - A WordPress theme for Holiday Houses
Updated April 22, 2022 at 10:56am
2
Most recent comment from Elena:Hello Tijana,We've just fixed the issue. You can download the updated Instagram plugin (v1.3.0) from this URL: https://plugins.opendept.net/hemma/hemma-instagram-feed.zipUpdate the plugin, then ...
Julie Rosenkilde
Blog feedClosed
Hemma - A WordPress theme for Holiday Houses
Updated March 18, 2022 at 1:39pm
4
Most recent comment from Elena:Hey Julie,Posts need to have a featured image to be showed in the blog feed. I've added it to one of your posts and it works
Gwenola
Thumbnail in FacebookClosed
Hemma - A WordPress theme for Holiday Houses
Updated March 12, 2022 at 7:29pm
2
Most recent comment from Elena:Hi Gwenola,Such a functionality is not handled by themes, I guess you are using Yoast so I'd recommend that you check out the plugin documentation: https://yoast.com/help/why-doesnt-facebook-di ...
Anthony
Theme not installingClosed
Hemma - A WordPress theme for Holiday Houses
Updated March 8, 2022 at 8:43am
4
Most recent comment from Elena:Please describe the issue or attach some screenshots.Cheers!
Julie Rosenkilde
LogoClosed
Hemma - A WordPress theme for Holiday Houses
Updated February 27, 2022 at 9:41am
2
Most recent comment from Elena:Hello Julie,
Please refer to this ticket: https://opendept.ticksy.com//ticket/2455437/
Cheers!
Yanko
PreloaderClosed
Hemma - A WordPress theme for Holiday Houses
Updated February 22, 2022 at 11:04am
6
Most recent comment from Elena:No worries
Keith
Google Map embed is brokenClosed
Hemma - A WordPress theme for Holiday Houses
Updated February 20, 2022 at 1:03pm
13
Most recent comment from Elena:You shouldn't edit the code, just go to Appearance -> Customize -> Google Maps, and paste your API key in that field
Sangwoo Joo
Homepage menu does not appears.Closed
Retro Portfolio - One Page Vintage WordPress Theme
Updated February 20, 2022 at 10:10am
3
Most recent comment from darknoid:I had the same. To resolve this, go to Appearance - customize then Header Layout and choose header without menu then save and again choose with menu.
It helps for me.
(EDGE browser).
Julie Rosenkilde
order of food in the food pageClosed
Hemma - A WordPress theme for Holiday Houses
Updated January 24, 2022 at 8:57am
2
Most recent comment from Elena:Hello,Food page should display newer posts first, so you can re-order your posts by changing the post date in WordPressCheers!
Bertrand Sandrez
Les pages de mon site ne se chargent pasClosed
Hemma - A WordPress theme for Holiday Houses
Updated December 9, 2021 at 6:41pm
4
Most recent comment from Elena:Didn't notice you have an old theme version, that issue was fixed with 1.4.12.I'd recommend that you download the latest theme version from ThemeForest and update the theme.Best, P.
sergio
Tamaño de la letra en el móvilClosed
Hemma - A WordPress theme for Holiday Houses
Updated December 8, 2021 at 11:08am
2
Most recent comment from Elena:Hi Sergio,
Question has already been answered here: https://opendept.ticksy.com//ticket/2807204/
Best, E.
tgfa
Page Loading AnimationClosed
Hemma - A WordPress theme for Holiday Houses
Updated December 1, 2021 at 8:46am
2
Most recent comment from Elena:Hi,There is a setting to be enabled in the customizer to show the progress indicator screen during the page load.Go to Appearance -> Customize -> Layout settings, and enable the Preloader option. Mor ...