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Public Tickets

Mary LogoClosed   Retro Portfolio - One Page Vintage WordPress Theme   Updated December 21, 2016 at 11:29am   3 Most recent comment from Elena:Hi again,We've just released v4.9.2, it is available for download on ThemeForest! Miranda WordPress 4.7 updateClosed   Retro Portfolio - One Page Vintage WordPress Theme   Updated December 10, 2016 at 1:31pm   2 Most recent comment from Elena:Hello Miranda,We have just checked Retro theme with WordPress 4.7 and it works fine. Would you please provide more details or the URL of your blog?Please try to disable all plugins just to verify if ... Nathaniel ShortcodeClosed   Hemma - A WordPress theme for Holiday Houses   Updated November 25, 2016 at 12:32pm   10 Most recent comment from Elena:You're welcome! george room iconsClosed   Hemma - A WordPress theme for Holiday Houses   Updated November 16, 2016 at 8:27pm   5 Most recent comment from george:Thank you for letting me know. Artūras Responsive Menu customizationClosed   Hemma - A WordPress theme for Holiday Houses   Updated November 14, 2016 at 10:10pm   9 Most recent comment from Artūras:sorry, found that :) Axel Morand Hemma Theme doesn't work on IEClosed   Hemma - A WordPress theme for Holiday Houses   Updated November 9, 2016 at 11:51am   6 Most recent comment from Elena:Hi,As our demo works fine on IE, you may be experiencing an issue related to any other plugin you've installed. Try to deactivate all plugins (not the ones that come with the theme) to find out the ... Adam Gragg Fixing the blog section settingsClosed   Retro Portfolio - One Page Vintage WordPress Theme   Updated November 2, 2016 at 5:40pm   2 Most recent comment from Elena:That's a WordPress functionality. Here's an article that explains how to add the more tag: http://www.wpbeginner.com/beginners-guide/how-to-properly-use-the-more-tag-in-wordpress/ Adam Gragg Menu AnchorsClosed   Retro Portfolio - One Page Vintage WordPress Theme   Updated November 2, 2016 at 5:39pm   2 Most recent comment from Elena:Please make sure that menu IDs correspond to section slugs (refer to the documentation, chapter The Menu). If that does not fix the issue, delete the menu and create a new one. Capitaine Reloading page / WP 4.6.1Closed   Retro Portfolio - One Page Vintage WordPress Theme   Updated October 23, 2016 at 7:47pm   7 Most recent comment from Capitaine:Pasquale,This is not a spam :)A solution : I have unchecked this optionIt works fine for me.I believe you can close this ticket :)Thanks for your fantastic theme.ByeChristophe Yiannis Using shortcodes inside a Custom Split BlockClosed   Hemma - A WordPress theme for Holiday Houses   Updated October 22, 2016 at 10:55pm   4 Most recent comment from Elena:Yes, that's definitely possible but a little bit tricky. I recommend to inspect the parent theme's style.css file and override the rules you want to change in your child's style.css.Unfortunately we ... Nuno Insert Facebook pixel codeClosed   Hemma - A WordPress theme for Holiday Houses   Updated October 21, 2016 at 3:14pm   2 Most recent comment from Elena:Hi,Please try with this plugin: https://it.wordpress.org/plugins/facebook-conversion-pixel/ Américo HOMEPAGEClosed   Hemma - A WordPress theme for Holiday Houses   Updated October 19, 2016 at 10:11am   2 Most recent comment from Elena:Hi,You mean a slider, isn't it? Well, there's not such a feature, I am sorry. Btw I'll keep in mind your request!Cheers. Américo MENUClosed   Hemma - A WordPress theme for Holiday Houses   Updated October 11, 2016 at 1:21pm   2 Most recent comment from Elena:Hi,You can  change the fonts from Appearance -> Customize -> Typography. For any other change, you can add some extra CSS rules in Appearance -> Customize -> Layout Settings -> Custom CSS.To remove ... Victoria Cannot installClosed   Hemma - A WordPress theme for Holiday Houses   Updated October 10, 2016 at 12:50pm   6 Most recent comment from Tsubasa Uemura: Victoria Error Closed   Hemma - A WordPress theme for Holiday Houses   Updated October 7, 2016 at 2:55pm   2 Most recent comment from Elena:Hi Victoria,Probably something broke in your WordPress instalaltion (nothing that has to do with the theme, btw). You probably need to manually reset your plugins as described here: https://wordpress ...