Okay
  Public Ticket #2582692
Instagram
Closed

Comments

  • Rachael Bradley started the conversation

    Hi there,

    My instagram feed isn't working again. Back in July we did the updates you advised (uploaded the new theme/generated the new token etc) but the problem has come back. Please can you advise?

    Thanks

    Rachael

  •  192
    Pasquale replied

    Hi Rachel, there was an update in September, please read: https://opendept.ticksy.com/article/9776/


    If the Instagram feed stopped working again, that might be due to expired access token. In that case, please try generating a new access token and see if it works. 

    After re-generating the access token, you need to update the theme and the Instagram plugin to avoid experiencing the "expired token" issue again. So, re-download the theme from ThemeForest, ensure to install the latest theme version (v1.4.10 or more). The new theme version should require you to update the Hemma Instagram Feed plugin to v1.1.0. Update the plugin.

  • Rachael Bradley replied

    Hi Pasquale,

    I've just re-generated an access token and saved this in settings but that doesn't change anything.

    I am already using the latest theme version (v1.4.10) and the new Hemma Instagram Feed plugin  v1.1.0 - so do I need to re-download and install them again?

    Thanks for your help

  •  192
    Pasquale replied

    Hi Rachel,

    You're rightsmile.png we have been releasing a new theme version (1.4.11) and a new Hemma plugin version (1.2.0). They should be available for download on ThemeForest in a couple of hours.

    All you need to do is updating both the theme and the plugin, go to Settings -> Hemma Instagram Feed, and click on "Save Changes".

    Best, P.

  •  192
    Pasquale replied

    You can now download the update from ThemeForestsmile.png

  • Rachael Bradley replied

    Thanks for your help.

    I just downloaded and tried to install the new theme version (1.4.11) and i'm getting a fatal error message...argh!

    Fatal error: Call to undefined function wp_body_open() in /var/sites/c/carcassonnetownhouse.com/public_html/wp-content/themes/hemma/header.php on line 24

    Can you suggest what I might have done wrong? Thank you!

    Rachael

  • Rachael Bradley replied

    Do I need to upload all 3 of these bundle plugins and delete the old versions?

    hemma-custom-post-types.zip
    hemma-instagram-feed.zip
    hemma-shortcodes.zip

    I have successfully installed the instagram 1.2.0

    Attached files:  Screenshot 2020-10-27 at 17.57.16.png

  •  192
    Pasquale replied

    Hey Rachel,

    No, only hemma-instagram-feed.zip

    Can you please ensure to update your WordPress version too?

  • Rachael Bradley replied

    Perfect, that all works now. Thank you for your speedy and super helpful responses as always :)

  •  192
    Pasquale replied

    No worriessmile.png thank you for your patience!

  • Jesper replied

    Hi Pasquale ... I have tried to update the theme / Instagram plugin to version 1.4.11 (using the Envato update plugin). The theme is updated successfully, but the Instagram plugin do not update to 1.2 even though it says it has completed successfully (see the attached screenshots). What am I doing wrong?

    I have  update Wordpress to 5.5.1

    Attached files:  hemma update 2.PNG
      hemma update 3.PNG
      hemma update 1.PNG

  •  192
    Pasquale replied

    Hello Jesper,

    Please try again, it should work now. In case it won't work, you can upload the plugin manually via FTP.

    Best, P.