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Hemma - Knowledge Base

If this is your first time with our support:

  1. Please make sure you read the documentation included into the zipped folder that you have downloaded from Themeforest
  2. After this, please search our tickets to see if your question is already answered
  3. If you can't find your answers, please post a new ticket on the support forums, after verifying your purchase code (left side panel)
  4. For browsing the tickets on our previous support system, please click here (Remember that you need to sign up that forum too; even if the system tells you it won't accept your purchase code, try to log in with your credentials, it should work. Please also remember you are not allowed to open tickets on our old support forum).

Common Questions & Answers

  • Why I get a 404 (page not found) error?

    That is a very common WordPress issue with Permalinks, not related to the theme (even if we're really trying to prevent it). To fix it, all you have to do is navigate to Settings - Permalinks and hit the "Save Changes" button. That's it!

  • How can I change a Custom Post Type name? (for example: "rooms" to "villas", "deals" to "offers", etc.) 

    Well, this is one of the most common and tricky questions about Hemma. First of all, we recommend to activate the child theme: this is a very important step because your changes will remain untouched during the theme updates, and you will not have to go through this lengthy process again.

    Then create a functions.php inside the child theme's directory, you can add there some custom code to change Custom Post Type names. Take a look at this repository on GitHub, you can also find a sample file that shows you how to configure the functions.php file the right way!

  • Where is the changelog?

    There is a file named changes.txt just inside the theme's folder.