Public Ticket #2755074
cannot use online map feature


  • Keith Anderson started the conversation

    when i try to put a map location in place on my site i get this error message:


    You don't have permission to access this resource.

  •  239
    Elena replied

    Hello Keith,

    Are you talking about Google Maps? Can you please show me a page that raises such an error?

    P.S. In case you didn't, please ensure to add your API key in the theme settings in order to display maps: https://developers.google.com/maps/documentation/javascript/get-api-key

    Thanks, P.

  • Keith Anderson replied

    Hello Pasquale,

    yes the page requires an API key, thank you for the link that explains how to obtain that , unfortunately i find it very complicated and have not been successful to aquire and API key yet :-(

    One other thing is when using Polylang plugin, when I added  3 languages from following your Youtube explainer viedo, the content of the English source site is not refected in the other languages . When i click top right on one of the other languages, i am taken to site that has no pictures or structure to the pages. when clicking on other language icon i would like to see identical content as source English with just text language changed...please adise..

    Thanks, Keith

  •  239
    Elena replied

    Hello Keith,

    Unfortunately I cannot provide more help for both your concerns:

    1. An API key is mandatory to display maps on external websites. There are a few YouTube tutorial you might want to check out: https://www.youtube.com/results?search_query=google+maps+api+key  

    2. The same goes for Polylang, I don't even have a live site to be inspected, and that makes the job of advising really hard. I would recommend to check out the documentation: https://polylang.pro/doc-category/getting-started/ or provide access to your WP dashboard just to have a look and see if there is something broken.

    Best, P.