Public Ticket #2433811
Instagram feed


  • Samitro started the conversation


    My Instagram feed doesn't show up. I have tried everything... I've read you need to have a token but I have no idea how to do it. 

    Can someone help me please?

    Attached files:  Screenshot 2020-06-09 at 10.55.17.png

  •  185
    Pasquale replied

    Hi Samitro,

    Please read: https://opendept.ticksy.com/ticket/2128883


    Cheers, P.

  • Samitro replied

    Hi Pasquale, 

    It's easy to get the access code but I can't see where I have to fill it in:

    On your website it says this: 

    "Copy this number and head over to the themes > customize theme section of your Shopify store. Select your Instagram feed section and paste this in to the field labelled: Instagram Access Token".

    So if I go the themes, customize theme section of my website.  I can't see the page 'Instagram Access Token". 

    I have the hemma template by the way :-). 

  •  185
    Pasquale replied

    That page is only needed to get the access token.

    Maybe you didn't read the full thread I've reported before: you need to deactivate the current Hemma Instagram plugin, and install the new Hemma Instagram Api plugin that we have included in the latest release, downloadable from ThemeForest.

    Also, you should ensure to use the latest theme version (i.e. v1.4.7).

    Then you should go to Settings -> Instagram Settings and paste there your Access Token.

    P.S. Please don't attach the same answer into different tickets, thanks!

    Cheers, P.

  • Samitro replied

    Hi Pasquale, 

    Sorry I noticed that I commend in the wrong chat. 

    But it does work now!! Thank you for the information, I really appreciate it. 

    That's what I call "excellent customer service". 

    Have a good day :-). 

  •  185
    Pasquale replied

    Glad to hear that!