Okay
  Public Ticket #2310058
Instagram Feed
Closed

Comments

  • Oliver started the conversation

    I have followed the advice here: https://opendept.ticksy.com/ticket/2128883

    But I still get the same instagram error message:

    Error type: Instagram has returned invalid data.Please double check that the username you are using exists. Or contact us if you are still having troubles.


    I am working on a WP Staging version of the site to make sure I don't break anything.

  •  185
    Pasquale replied

    Hey Oliver,

    Can you please ensure that the former plugin version is inactive? The Hemma Instagram Api plugin only must be active.

    Cheers, P.

  • Oliver replied

    Hi Pasquale,

    Yes I made sure to disable the old Instagram plugin but I still get this issue

  •  185
    Pasquale replied

    Well, in that case can you please share your WP credentials in a private reply?

    Thanks, P.

  •   Oliver replied privately
  •  185
    Pasquale replied

    Hello Oliver,

    The access token you are using is wrong. I've tested your site with mine and it works correctly. Generate a new access token via: https://www.weareunderground.com/pages/instagram

    Cheers, P.

  • Oliver replied

    Hi Pasquale,


    Thank you! Can I ask about the message on that page that says "On March 2nd 2020 Instagram will action proposed changes to its API." Will this affect the Instagram plugin in the Hemma Theme?

    The access token I previously tried (which didn't work) was the only I got through the Facebook Developers site. I created a new 'app' and linked it to my Instagram by adding my Instagram as a test user. I thought this is now the correct way of doing things. Do you know why this didn't work?

  •  185
    Pasquale replied

    Hey Oliver,

    The plugin should keep working before that date. In case of issues, we'll try to find a solution as soon as we can.

    Cheers, P.

  • pmvanw replied

    Hi Pasquale,

    Hope you are well.

    Can you maybe explain why the instagram feed on the Hemma theme for Quinta Vida Verde doesn't work?  

    https://www.quintavidaverde.nl/en/quinta-vida-verde-27/

    Many thanks!

    Paulien 

  •   Pasquale replied privately
  •  185
    Pasquale replied

    Closed for inactivity