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  Public Ticket #2263487
Instagram User Not Found
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Comments

  • Barbara started the conversation

    Hi,

    The Instagram feed is very unreliable - mostly it doesn't find the username, then sometimes it does.

    Is this a known problem?

  •  171
    Pasquale replied

    Hello Barbara,

    Please read: https://opendept.ticksy.com/ticket/2128883

    :) 

    Cheers, P.

  • Barbara replied

    Thanks Pasquale, all fixed. Great customer support, I'm impressed. 

  •  171
    Pasquale replied

    Cool! Thanks Barbarasmile.png

  • Barbara replied

    Hi Pasquale,

    We're having a new problem with the IG API - it won't display the final post, whether we choose to display 3, 7, or 11 posts in the feed, the last post is always empty.

    Not sure if I may have screwed up somewhere or if this is an issue for others too :)

    Our site is cargoremote.com

    Thanks!

    Barbara

  •  171
    Pasquale replied

    Hello Barbara,

    IG feed seems to be working fine, except for that video. I can't figure out why the Instagram API is refusing to return the one n the screenshot, I am sorry.

    I would recommend to upload a new video on Instagram to see if it shows up in your feed. If so, you could consider to remove the previous video and upload a new one.

    I am really sorry for not being so helpful, but it looks more like an issue with Instagram.

    Cheers, P. 

    Attached files:  Screenshot 2020-02-04 at 10.31.12 AM.png