Public Ticket #1497547


  • Alexandre Simon started the conversation

    Dear Opendept,

    I have a problem with the hemma theme. The customize section completly disappeared, when i click on it, there is now a blank page and I cannot modify/customize anything. This is why i need your help. I tried to desactivate all plugins, it doesn't work. Only when i change the theme, I can have access to the customize sections. The wordpress version and the hemma theme are updated...

  •  120
    Pasquale replied

    Hi Alexandre,

    Make sure that Hemma recommended plugin are active, Kirki in particular.

    Cheers, P.

  • Alexandre Simon replied

    Hi Pasquale,

    Kirki was activated, hemma instagram was the only one not activated but I did and it still doesn't work.


  •  120
    Pasquale replied

    Can you please provide WP credentials? Make sure to enable PRIVATE mode when answering.

  •   Alexandre Simon replied privately
  •   Pasquale replied privately
  • Alexandre Simon replied

    Dear Pasquale,

    It works! I cleaned my Chrome's history and it works so that was coming from my navigator. Thank you for the fast replies and for the support.

    Have a great week-end!


  •  120
    Pasquale replied